What do I do if my Proton transfer fails?
- You are going to make a transfer:
- Your terminal is on the initial screen « lire carte ».
- Press « menu ticket ».
- Press 1 « Banksys ».
- Press 4 « paramètres ».
- Press 4 « paramètres cartes ».
- Enter the password (= 4 last figures of your terminal number).
- Press « ok » to confirm.
- Press 2 « Proton ».
- Press 9 « transfert ».
- Press 2 « transfert immédiat ».
- Press « ok » to confirm.
- If the transfer fails, verify the following points:
- Is your terminal connected correctly (mains cable or battery if you have a portable terminal + telephone line)?
- Is there a tone on your telephone line?
If you have verified everything and your transfer still does not work, contact technical services on 02 727 88 99, for assistance.
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