What can I do when the message "carte illisible" appears?

Verify that you terminal is properly connected (mains cable, telephone or ADSL line).
Unplug the mains connector of your terminal.
Leave the terminal without current for 30 seconds.
During that time, blow hard several times into the card reader (chip or magnetic strip) (to remove any dust).
If you have a « cleaning card », use it several times in the card reader.
Put the mains plug back in the socket.

If the error message still appears, contact technical services on 02 727 88 99, for assistance.

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