You experience difficulties managing your client database? You would like to start up a loyalty programme but you don't know how to do so? We help you to develop your client capital. Our solutions are based on our mastery of client databases, loyalty programmes and multichannel contact services (voice, Internet, SMS, etc).
Customer loyalty program management and customer intelligence
Gaining customers costs 5 to 10 times more than retaining
For several years now, retaining client loyalty has thus been the primary concern of companies, in a wide range of sectors. Aware of the need to focus on their best clients, many companies have developed important customer loyalty programs in order to:
- Fight churn
- Maintain personalized relations and lasting contact with the client
- Understand client behavior and develop targeted marketing
- Break the vicious cycle of the "promotional spiral"
- Invest in high-potential clients
- Increase the "client share" or the loyalty feedback rate.
On the Internet, as in the real world, cyber-merchants use customer loyalty programs. Responding to the necessities of companies with or without points of sale, click & mortar business, e-merchants and multi-partner programs, Atos Worldline has developed a complete range of offers to cope with customer intelligence and loyalty programs management.
The Worldline Loyalty solution allows the optimisation and processing of your loyalty programme:
- client management
- rules and calculation reward
Transform your customer relationships across interaction channels
Are remote customer relationships a strategic issue for your company? Do you want to develop new services, optimize existing ones and extract greater value from customer contacts across the full range of interaction channels? Then you need our multi-channel contact solution.
The Atos Worldline's range of Contact Services responds completely your new challenges.
- Worldline Voice and contact center offering
- IVR (Interactive Voice Response)
- ASR ( Voice Recognition)
- Solutions for your customer contact center
- WORLDLINE MOBILITY OFFERING
- SMS / MMS / SMS+ / MT Premium
- WAP / I-mode